TO: WARREN INC. DISTRIBUTORS
SUBJECT: WARRANTY CLAIM PROCEDURE
In order to provide a more timely resolution to warranty
matters we offer the following warranty filing procedures.
In the future please follow the steps listed below
when warranty situations arise.
1. Upon identification of a defect covered under
Warren Inc. warranty policy (Attachment 1A & 1B)
the distributor must notify the Warren Inc. Warranty
Department before any work is done on the unit.
2. The following information will be required upon
notification of the warranty department: the unit
serial number, a description of the problem or defect,
the estimated parts cost and labor hours required
to correct the problem.
3. A Warren Inc. warranty authorization number will
be issued to the claim. This number is authorization
to carry out the needed repair. This repair may require
product replacement, part replacement or rework of
some type. (To be determined by Warren Inc.)
4. After receiving a warranty authorization number
and completing the needed repair a copy of the enclosed
"Warranty & Return Goods Authorization" form (Attachment
2) should be filled out and returned to the Warren
Inc. Warranty Department. This form must have the
warranty authorization number listed, as well as the
in service date, unit serial numbers(Body, Cylinder,
Pump, etc.), a description of the problem or defect,
and the corrective action taken. *There will be no
warranty consideration unless a warranty authorization
number is obtained prior to work being done and the
number is listed on the Authorization request form.
5. On the Authorization request form under the corrective
action section (or on a separate sheet) a listing
of all labor and materials should be itemized. An
example is as follows:
| Labor |
2 Hours @ $25.00
/ hour |
$50.00 |
| Paint |
1 Gallon @ $10.00 / Gallon |
$10.00 |
| Hydralic Hose |
|
$10.00 |
|
|
-------- |
| Total |
|
$70.00 |
Also, a copy of the receipt for warranty credit is
to be sent in with the form on items such as hoses,
paint, fittings, etc.
6. Any items returned to Warren Inc. for warranty
credit is to be marked with the warranty authorization
number.
7. Any items returned to Warren Inc. under warranty
is to be sent freight prepaid. Warren Inc. reserves
the right to provide any and all parts. These parts
will be invoiced to the authorized agent and shall
be credited from account only after the returned part(s)
have been deemed defective.
8. Warren Inc. will make reimbursements for approved
labor on warranty jobs at a rate of $25.00/hr.
Any questions regarding the above procedures should
be directed to my attention.
Sincerely,
Paul Keys
Send EMAIL
to Warranty & Customer Service Department
Click the above link to email the Warranty Department,
or call us.
Office: (601) 765-8221
Fax: 601-765-4554
